Content policy
Last updated
No content from us
SmartMate is a media player. It does not provide or sell any content. We do not supply playlists, channels, movies, series or streams. We do not sell, recommend or partner with any playlist provider, and nothing is preloaded in the apps.
Your responsibility
You decide which playlists to add. Only add and play content you have the legal right to access. Using SmartMate with pirated or unauthorised content is not allowed.
What we do not allow
- Using our name, website, apps or support to advertise or sell unauthorised content.
- Using SmartMate to infringe copyright or other rights.
- Asking our support to supply, find or fix access to unauthorised content.
Reporting a concern
If you believe SmartMate, smartmate.pro or something stored through our service infringes your rights, email support@smartmate.pro with:
- your name and contact details, and who you represent;
- the work you believe is infringed;
- what you are reporting and where we can find it (for example a device code or a link);
- a statement that you believe in good faith the use is not authorised, and that your notice is accurate.
What we do
We review every report and reply within 5 working days. Where a report is valid, we may remove the stored playlist, block the device code or end the account involved. Repeat offenders lose access permanently.
Counter-notice
If your playlist or account was removed by mistake, email support@smartmate.pro with your device code and explain why you believe the removal was an error. We reply within 5 working days.