FAQ
Frequently asked questions
Does SmartMate provide channels, movies or series?
No. SmartMate is a media player. It does not provide or sell any content. You add a playlist from a provider you have the right to use, and SmartMate plays it.
What is a playlist?
It is a list of streams, usually supplied as an M3U link or as Xtream Codes login details. Read What is an M3U playlist for a plain-language explanation.
Which playlist types can I add?
M3U playlists and Xtream Codes logins. If you are not sure which one you have, see M3U vs Xtream Codes.
Which devices are supported?
Android phone and tablet, iPhone and iPad, Android TV and Google TV (including Nvidia Shield), Fire TV, Apple TV and Roku are available. Mac is coming soon. The Devices page always shows the current status.
Is there a free trial?
Yes. Every new device gets 7 days of Pro, once. After that, SmartMate Free keeps working on all devices except Roku, where a plan is needed after the trial.
I changed my TV. Do I lose Pro?
No. Sign in on smartmate.pro and move Pro to the new device, or email support@smartmate.pro with your old device code. Pro bought in the App Store or Google Play comes back with "Restore purchases".
Does catch-up work on every channel?
No. Catch-up depends on your playlist provider. SmartMate shows catch-up where your playlist offers it.
Can I hide categories or lock them with a PIN?
Yes. You can manage which categories are shown and protect categories with a PIN.
Does SmartMate support subtitles?
Yes. You can pick from the subtitle tracks that come with a stream while you watch.
Will it work with a very large playlist?
SmartMate is designed to stay fast on big playlists. How a playlist behaves also depends on your device and your provider's server.
Where do I get a playlist?
From your own provider. We cannot supply, recommend or sell playlists or content. Only add content you have the right to access.
How does activation work?
SmartMate shows a QR code and a short device code. Scan the QR code with your phone, or type the code on the Activate page. From there you add your playlist and, if you want, upgrade to Pro. On a TV you never have to type a playlist with the remote.
How much does SmartMate cost?
SmartMate Free costs nothing. Pro costs $2.95 a month, $9.49 a year or $18.95 once, and every new device gets 7 days of Pro for free first. See the Pricing page.