Privacy policy
Last updated
SmartMate is made by Ayyoub Tourki and Eddy Digital LLC ("we", "us"), a company registered in New Mexico, USA, owned by Ayyoub Tourki. Eddy Digital LLC publishes the SmartMate apps in the App Store, Google Play, the Amazon Appstore, the Roku Channel Store and the Samsung and LG TV stores; Ayyoub Tourki runs smartmate.pro and its website sales. This policy explains what we collect, why, and the choices you have. SmartMate is a media player. It does not provide or sell any content.
Contact for anything in this policy: support@smartmate.pro. For the personal data in this policy we are the controller.
The short version
- We collect only what is needed to run the player, activate devices and process payments.
- Playlist passwords are encrypted. We never sell your data and never show you third-party ads based on it.
- We do not track what you watch.
- You can delete your playlists, your devices or your whole account at any time.
What we collect
| Data | When | Why |
|---|---|---|
| Device ID, device code and a device key | When you first open the app | To recognise your device, run the free trial and keep Pro on the right device |
| Platform, app version, language and country | Each time the app starts | To show the right screens, prices and language, and to fix problems |
| Playlists you save (M3U link, or Xtream server, username and password) | When you add a playlist in the app or on smartmate.pro | To load your playlist on your devices |
| Email address | Only if you create an account, sign in, or pay | To sign you in, send receipts and answer support requests |
| Order details (plan, price, date, Freemius order and subscription numbers, the device it is for) | When you buy Pro on smartmate.pro | To activate Pro, handle renewals and refunds, and keep tax records |
| Store receipts (Apple, Google, Amazon, Roku) | When you buy Pro inside an app | To check the purchase with the store and turn Pro on |
| Error reports: app version, device model, system version, a random device ID and the error | When the app has a problem, or you send one. The Apple apps can send them to Sentry, our error-monitoring provider. They contain no playlist addresses, usernames or passwords | To find and fix bugs |
| Movie and series lookups: the title name, its release year and the app language | When you open a title, so the app can show posters, descriptions and cast. Sent to The Movie Database (TMDB). No account data or playlist address is sent | To show artwork and details |
We take your country from your internet connection when the app or site contacts us. We do not keep your full IP address with your device record.
What we do not collect
- What you watch, the channels you open, or how long you watch.
- Your card or bank details. Website payments are taken by Freemius, our Merchant of Record; we only receive a confirmation, the plan, the amount and the buyer's email and country.
- Your contacts, photos, location or microphone.
How your playlists are protected
- Playlist passwords are encrypted before they are stored and are only decrypted to send them to your own devices.
- We never email playlist details and never show passwords in full, including to our own support staff.
- Each device uses a secret key, so knowing a device code alone is not enough to read or change its playlists.
Who we share data with
We share data only with the services that run SmartMate for us, and only what each one needs:
| Service | What it does for us |
|---|---|
| Vercel | Hosts smartmate.pro |
| Supabase | Stores device, account and playlist data |
| Freemius | Merchant of Record for purchases on smartmate.pro: takes payment, handles tax, invoices, refunds and fraud checks. Freemius is an independent controller of the payment data you give it, under Freemius's own privacy policy |
| Apple, Google, Amazon and Roku | Process purchases made inside their app stores and confirm them to us |
| Our email provider | Sends sign-in codes, receipts and support replies |
| Sentry | Receives error reports from the Apple apps. Reports contain no playlist addresses, usernames or passwords |
| The Movie Database (TMDB) | Provides posters, descriptions and cast. It receives only the title name, release year and app language, and, like any website, the request itself, which includes your IP address |
We do not sell personal data and do not share it for advertising. We may disclose data if the law requires it.
How long we keep it
- Playlists: until you delete them, or 12 months after they were last used.
- Devices you delete: removed within 30 days.
- Accounts: until you delete them.
- Order records: as long as tax and accounting law requires, usually up to 7 years.
- Error reports: up to 90 days.
Your choices and rights
- In the app: Settings → Account → Reset device removes the device's playlists and links.
- On smartmate.pro: delete playlists, remove devices or delete your account from your account page.
- Delete your account and data: see how to delete your account. Account data is deleted within 30 days of your request.
- By email: write to support@smartmate.pro to access, correct, export or delete your data, or to object to how we use it. We answer within 30 days.
Depending on where you live (for example the European Union, the United Kingdom, Brazil or California), you may have further rights, including the right to complain to your local data protection authority.
California and other US states
If you live in California or another US state with a privacy law, you can ask to see, correct or delete your personal data by emailing support@smartmate.pro. You will not be treated differently for asking. We do not sell personal data, and we do not share it for advertising.
International transfers
Our service providers may process data in the United States, the European Union and other countries. Where the law requires it, they use standard contractual safeguards.
Children
SmartMate is not directed at children under 13 (under 16 in the European Union). We do not knowingly collect their data. If you believe a child has given us data, email us and we will delete it.
Cookies
smartmate.pro uses only the cookies needed to keep you signed in and to complete payments. We do not use advertising cookies.
Changes
We will update this page when the policy changes and change the date at the top. If a change is significant, we will tell signed-in users by email or in the app.