Delete your account and data
Last updated
This page is for anyone who has a SmartMate account, and for anyone who has used the app on a device without signing in. Use any one of the options below. Questions: support@smartmate.pro.
Option A: in the app
Open SmartMate and go to Settings → Account → Delete my account, then confirm. If you do not see this option on your device (for example on a TV), use Option B or C.
Option B: on the website
Go to smartmate.pro/account, sign in with your email, choose Delete my account and type DELETE to confirm.
Option C: by email
Write to support@smartmate.pro from the email address used on the account, with the subject Delete my account. We reply within 5 working days.
No account? Reset the device
If the device was never signed in, go to Settings → Account → Reset device in the app. This removes the device's saved playlists from our servers and signs it out of any account. The device keeps its own free trial or Pro, so nobody loses what they paid for by resetting.
If you also want the device record itself erased, email us with the device code shown in the app. Erasing it also ends any trial or Pro on that device.
What is deleted
- Your account and your email address.
- Your saved playlists and their logins.
- The profiles, My List, Continue watching and Watch later lists synced to your account.
- Your sign-in sessions. Your devices are unlinked from the account.
What we may keep, and for how long
- Order and payment records (plan, price, date, payment type), only as long as tax and accounting law requires, usually up to 7 years.
- Error reports, up to 90 days. They carry no email address and no playlist login.
How long it takes
Account data is deleted within 30 days of your request. Deleting from the app or the website takes effect straight away; the 30 days covers requests by email and the removal of copies from our backups.
Subscriptions are not affected
Deleting your account does not cancel a subscription bought through an app store. Cancel it in that store, ideally before you delete the account:
- Apple: Settings → your name → Subscriptions → SmartMate → Cancel Subscription.
- Google Play: Play Store → your profile icon → Payments & subscriptions → Subscriptions → SmartMate → Cancel subscription.
- Amazon Appstore: Your Amazon account → Your Apps → Subscriptions.
- Roku: my.roku.com → Manage your subscriptions.
For a plan bought on smartmate.pro, email us and we will cancel it. See also the refund policy and the privacy policy.