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SmartMate

Terms of service

Last updated

These terms are an agreement between you and Ayyoub Tourki and his company Eddy Digital LLC ("we", "us"), for the SmartMate apps and the website smartmate.pro. Eddy Digital LLC (New Mexico, USA) publishes the apps in the app stores; Ayyoub Tourki sells Pro on smartmate.pro. By using them, you accept these terms. Questions: support@smartmate.pro.

What SmartMate is

SmartMate is a media player. It does not provide or sell any content. We do not supply playlists, channels, movies, series or streams, and we do not recommend providers. You use SmartMate to play playlists you get elsewhere.

Your playlists

  • You are responsible for the playlists you add and for having the right to access their content.
  • We do not host, check or endorse any playlist or provider. Problems with channels, streams or a provider's service are between you and that provider.
  • Please read our content policy.

Free, trial and Pro

  • SmartMate Free can be used without paying, with the features listed on the pricing page.
  • Trial: each new device gets 7 days of Pro, once. Reinstalling the app does not start a new trial. On Roku, the app requires a plan after the trial.
  • Pro unlocks extra features. We may add, change or move features between Free and Pro over time, but we will not remove a core Pro feature from a paid period you are already in.

Plans and payment

  • Monthly and yearly plans renew automatically at the price shown until you cancel. You can cancel any time, online, with the link in your Freemius receipt email or by writing to support@smartmate.pro; no further payment is taken and Pro stays active until the end of the period you paid for.
  • Lifetime is a one-time payment: Pro on that device for as long as SmartMate is offered.
  • On smartmate.pro, orders are processed by our payment provider and Merchant of Record, Freemius. Freemius is the seller of record, takes the payment, charges the applicable sales tax or VAT and handles payment support and invoices. Its checkout terms apply to your order. A plan covers one device. Extra devices on the same account cost a reduced price shown at checkout.
  • In an app store (App Store, Google Play, Amazon Appstore, Roku, Samsung Galaxy Store, LG Content Store), the store's terms apply to billing, renewal and cancellation, and Pro covers the devices that store allows on your store account.
  • Prices are in US dollars. Prices on the website do not include sales tax or VAT; the final total, with tax for your country, is shown in checkout before you pay. We may change prices for future periods; a change never affects a period you have already paid for.

Devices and activation

  • Pro bought on smartmate.pro is tied to a device code. You can move it to a new device yourself from your account once every 30 days; for anything sooner, contact support.
  • Activation codes work once and expire after 7 days.
  • Keep your device code and account private. You are responsible for activity on your account.

Acceptable use

You agree not to:

  • use SmartMate to access content you do not have the right to access, or to infringe copyright or other rights;
  • copy, resell, reverse engineer or modify the apps, or get around trials, activation or payment;
  • abuse trials, for example by resetting devices to start new ones;
  • attack, overload or try to break into our services.

We may suspend or end access for a device or account that breaks these terms. If we end a paid plan without a good reason, we will refund the unused part.

Availability

We work to keep SmartMate running, but we cannot promise it will always be available or free of errors. Devices and app stores may change their rules, which can affect where SmartMate is offered.

Warranty and liability

SmartMate is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, or for any content played through the app. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be waived.

Refunds

Website purchases have a 7-day refund. See the refund policy.

App store terms

If you got SmartMate from the App Store, Google Play, Amazon Appstore, Roku, Samsung or LG, this agreement is between you and us, not the store. The store is not responsible for the app, its support, or any claim about it, but it can enforce these terms against you as a third-party beneficiary where its rules say so (Apple does). You confirm you are not in a country under a US embargo and not on a US restricted-party list. Apple's standard license terms apply to apps from the App Store, to the extent they do not conflict with these terms.

Who we are

Website sales: Ayyoub Tourki, an individual, through Freemius. App store publisher: Eddy Digital LLC, New Mexico, USA (eddydigital.pro). Email: support@smartmate.pro.

Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell signed-in users by email or in the app. If you keep using SmartMate after a change, the new terms apply.

Governing law

These terms are governed by the laws of Morocco, where the operator is based, unless the consumer law of your country gives you the right to rely on its own laws and courts.