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SmartMate

Refund policy

Last updated

Every device gets 7 days of Pro for free before you pay, so you can check that SmartMate works with your device and your playlist first.

Purchases on smartmate.pro

Website orders are sold by our payment provider and Merchant of Record, Freemius. You can ask for a refund within 7 days of payment, for any reason. You do not need to explain why. Every device also gets 7 days of Pro for free first, so you can try everything before you pay.

  • To ask, reply to the receipt Freemius emailed you, or write to support@smartmate.pro with your device code.
  • Approved refunds go back to the original payment method. Banks can take a few days to show it.
  • After a refund, Pro is removed from that device. The free 7-day trial is not offered again.
  • For a monthly or yearly plan, the 7 days count from each payment, including renewals. You can cancel at any time so there is no next payment; Pro then stays active until the end of the paid period.
  • After 7 days, a payment is not refunded, unless the law of your country says otherwise or Pro does not work as described and we cannot fix it.

SmartMate does not provide content. Problems with your playlist, channels, streams or your playlist provider are not a fault of SmartMate Pro, but you can still use the 7-day refund above.

Purchases in an app store

Purchases made in the App Store, Google Play, Amazon Appstore, Roku, Samsung Galaxy Store or LG Content Store are handled by that store under its own refund rules. We cannot refund them ourselves. Ask the store directly:

  • Apple: reportaproblem.apple.com
  • Google Play: Order history in the Play Store
  • Amazon: Your Digital Orders on amazon.com
  • Roku: my.roku.com, Subscriptions
  • Samsung and LG: the store's own purchase history and support page

Nothing here limits rights you have under consumer law that cannot be waived, for example the right to a product that works as described.

How to ask

Reply to your Freemius receipt, or email support@smartmate.pro with your device code, the email used to pay and a short note. We answer within 2 working days.